Computer City: About Us
Home  > 

About Us

About UsComputerCity.com
7485 Commercial Building 160
Henderson, Nevada 89011
sales@computercity.com


ComputerCity.com is a leading computer parts, systems, and laptops retailer based out of Henderson, NV. We focus on all types of computers including gamer systems, budget PCs, and custom laptops.

As a leader in the computer industry for over a decade our focus has always been on customer service and our primary aim is to deliver the highest satisfaction to you. We carry a complete lineup of desktop computers and laptops that can be fully customized to meet your exact specifications. Shop ComputerCity.com and save!

Welcome to the ComputerCity.com shipping information and policies page. On this page, you will find information regarding our shipping rates, policies, and the estimated time of delivery to your location.

How much is shipping?
The shipping charge is calculated based on your zip code and the shipping method that you choose. To determine your shipping cost, just add the items you would like to purchase to your cart. Once you add an item to your cart, you will be taken to the "Shopping Cart" page. On this page, you will see a "Shipping Calculator." Enter your zip code into the shipping calculator and choose your shipping method. The cart will then automatically update the shipping charge to your cart.

When will I receive my order?
Orders placed by 10AM PST ship the same day. Items received after our cutoff will be shipped the next business day. Please note barebones, custom systems, and assembled items require additional time for processing/testing. All system and barebone assemblies require a 48-72 hour burn-in test. If an item is out of stock and expected to return to inventory, the buyer will be contacted to either cancel the item or wait for the item to return to inventory. In cases where the item is not expected to return to stock, the item will be dropped from the order, placed on backorder, or upgraded to an identical or higher-value unit. Out of stock items can delay the delivery date so please plan accordingly and contact us with deadlines and requirements so we may better assist you. Please note that weekends and holidays are not shipping days and should not be used to estimate shipping arrival times.

Which Shipping Method should I choose?
The shipping method you choose determines the transit time of your order. UPS Next Day Air, UPS 2nd Day Air, and UPS 3 Day Select have time-limited transit periods that guarantee an item will be received within a certain number of business days (once shipped). The following methods are not: UPS Ground, USPS Priority Mail, and USPS First Class Mail. USPS Priority Mail shipments will typically take 3-5 Business Days, and UPS Ground shipments will normally take 1-5 Business Days. However, due to the fact that they do not guarantee transit periods, they may take longer depending on the efficiency of the respective organization. Please note that once an item has been shipped, it is no longer under our control so we can only reference the policies of our shipping carriers.

Which Shipping Method should I choose for Alaska, Hawaii, Puerto Rico, or APO/FPO's?
If you are shipping to Alaska or Hawaii, you should select UPS Ground or USPS Priority mail for the best rates. Alaska and Hawaii can also be shipped via UPS 2nd Day Air or UPS Next Day Air. UPS 3 Day Select does not deliver to either of these locations. If you would like your order shipped to Puerto Rico, please select USPS Priority Mail as we do not ship outside the domestic U.S. with our UPS. If you are shipping to a military location, please use the "APO/FPO Military Only" shipping method on the cart page. APO's and FPO's are only shipped via the United States Postal Service.

Can I ship to a P.O. Box?
If you would like your order shipped to a P.O. Box, please choose the "USPS Priority Mail" shipping option. UPS and Fedex do not deliver to P.O. Boxes. If you would like your item shipped via UPS or Fedex, please provide a street address (Residential or Commercial) for your order to be shipped.

Can I ship to an address that is not registered with my credit card?
To protect our customers against fraud, we require all addresses be registered with the credit card used to place the order. To register an address with your credit card, all you have to do is call the number on the back of the card and add it as an 'Alternate' address. Once that is done, we can confirm the address with the credit card company and ship the order.

What is the return policy?
We offer a 30-Day, 20% restocking fee return policy on our website on most items. You can find our returns page here.
 

Computer City RMA Page.

ComputerCity.com E-Mail: sales@computercity.com