Computer City

Returns Policy and Warranty Information

At ComputerCity.com, customer satisfaction is our first priority. On this page, you will find information regarding item returns, exchanges, and warranty coverage for our products. Please note that many of the products that we carry come with additional warranty coverage directly through the item's manufacturer. For information on manufacturer warranties please visit the manufacturer's website or check your product manuals (when available).

General Warranty Policy

Purchases placed through the ComputerCity.com website, orders called into our sales office, or items purchased at any ComputerCity location are directly covered for the first 30-days from the invoice date. Our direct warranty coverage protects you against any manufacturer, materials, or workmanship defects during this period for any and all products sold by our company unless otherwise stated at the time of purchase or described on the item description page. Select items may also be eligible for purchased warranty upgrades, extended warranty periods, or other warranty adjustments so please check the item descriptions for additional details.

Returns Policy (Defective Items)

Defective items may be returned to the ComputerCity.com warehouse for a period of up to 30 days after the invoice date. All returns must be tagged with an RMA number on the outside of the shipping box. RMA numbers can be obtained by filing an RMA form through our website interface. Returned items that do not have an approved RMA number may be refused or delayed.

For returns and warranty coverage after 30 days please contact your item's manufacturer for any additional coverage. During the 30 day period items may be returned for either refund or exact item exchange. Refund requests for defective items during the first 30 day period will NOT be charged a restocking fee. Please note that shipping and handling charges are never refundable. On defective item exchanges the customer is responsible for sending the product back to us, and we will cover the shipping back out to the customer.

Item returns must be packaged properly to ensure proper warranty coverage. All systems, components, and accessories must be shipped in the original packaging materials that the item was sent out in. ComputerCity.com is not responsible for any damage incurred during transit due to improper shipping practices.

Returns Policy (Non-Defective Items)

Non-Defective items may be returned to the ComputerCity.com warehouse for a period of up to 30 days after the invoice date. Non-Defective item returns are subject to a 15% restocking fee. All returns must be tagged with an RMA number on the outside of the shipping box. RMA numbers can be obtained by filing an RMA form through our website interface. Returned items that do not have an approved RMA number may be refused or delayed.

Non-Defective items may only be returned for refund less the restocking fee. Shipping charges are not refundable.

Errors and Omissions
ComputerCity.com makes every effort to ensure the accuracy of the information published on our website(s), however, the documents and graphics published on this site may contain technical inaccuracies or typographical errors. ComputerCity.com makes no representations about the suitability of the information and graphics presented on this site. All such documents and graphics are provided "as is" without warranty of any kind.